Software value is created or lost in knowledge transfer, not in code.
I help product and IT teams turn scattered knowledge, research and design decisions into a clear operating model, so work survives handovers, onboarding and scale. Independent consultant and educator, 10+ years, doing a PhD on how knowledge moves through AI.
Knowledge transfer, knowledge management, design ops and research ops for software and IT teams.
If your team designs a lot but ships unclear decisions — this is for you.
Unclear design roles and responsibilities
Design work slows down when ownership is blurry and decisions do not have clear owners.
Weak connection between design and engineering
Good ideas lose value when handoff, documentation, and delivery collaboration are inconsistent.
Research is ad hoc or underused
Teams often collect insight, but do not turn it into repeatable learning or better product decisions.
Too much design activity, not enough impact
When workflows are unclear, design output grows, but business value and decision quality do not.
Knowledge is the work. Here is where I help.
One spine — knowledge transfer — with four specializations for product and IT teams.
Knowledge Transfer for IT teams
Turn what lives in people's heads and scattered docs into a reliable handover, so projects survive people leaving, onboarding, and vendor changes.
Explore Knowledge Transfer for IT teamsKnowledge Management for IT teams
A right-sized knowledge management framework so your team stops losing time searching, and stops losing know-how when experts leave.
Explore Knowledge Management for IT teamsDesign Management
I help founders, CTOs and design leads structure how design is run, staffed and connected to delivery, so design turns into product outcomes.
Explore Design ManagementResearch Operations
Build practical research workflows that help your team understand users better and make more confident product decisions.
Explore Research OperationsExperience across product, delivery, and process improvement
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Years in UX, design, and process improvement
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Design and digital product projects
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Workshops and training sessions delivered
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Countries and international collaborations
My work sits at the intersection of UX, delivery, research, and operating-model improvement.
Real improvements in how teams design and decide
A few examples of how better structure, stronger research, and clearer processes can improve product work in practice.
Design Process Improvement for a Software House
A software house lacked a structured design and pre-implementation process. Design work was not well aligned with technical delivery, documentation quality was inconsistent, and teams struggled to make informed product decisions early enough.
The team gained a clearer design-to-development process, better alignment between design and engineering, and stronger documentation quality. Product decisions became easier to validate within technical and budget constraints.
Design Ops Setup for a Blockchain Development Team
A blockchain-focused development company needed a clearer design process and stronger collaboration model between product, design, and technical stakeholders. The existing way of working lacked structure and created friction in delivery.
The company gained a more structured design workflow, clearer collaboration between functions, and a stronger foundation for scaling product design work in a technically demanding environment.
Research Validation That Prevented Costly HR Feature Delivery
An HR-related company planned to build a new feature, but there was not enough evidence that users would find it valuable or use it in practice. The risk of investing in the wrong product direction was high.
The research showed that the planned feature would likely not gain enough user adoption, which helped the company avoid unnecessary implementation costs and redirect investment toward better opportunities.
What I keep learning in practice
Alongside consulting, I build CortexMine, private AI for regulated organizations. It is where I keep learning, in practice, how knowledge is captured, trusted and moved. It informs my consulting; it is not what I sell here.
Frequently asked questions
Most often with founders, CTOs, CPOs, product leaders, software houses, and product teams that want stronger design and research processes.
No. Smaller teams often benefit even more from structured workflows and clearer decision-making, especially when roles are still evolving.
No. Research Operations can help teams that do not have dedicated researchers but still need a better way to learn about users and support product discovery.
Not exactly. My role is advisory and process-focused. I help diagnose issues, improve workflows, and support better operating conditions across design, product, and engineering.
Yes. Many collaborations start with a focused consultation, audit, workshop, or short advisory engagement before moving into broader support.
Let's make how your team designs and decides clearer.
30 minutes, no strings — you'll leave with 2–3 concrete improvements.